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Owen, T.: Success at the enquiry desk (1996)
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- Footnote
- Rez. in: Managing information 3(1996) no.9, S.46 (Z. Woodley)
- Pages
- 96 S
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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- Pages
- XI, 84 S