Sarigil, E.; Sengor Altingovde, I.; Blanco, R.; Barla Cambazoglu, B.; Ozcan, R.; Ulusoy, Ö.: Characterizing, predicting, and handling web search queries that match very few or no results (2018)
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- Abstract
- A non-negligible fraction of user queries end up with very few or even no matching results in leading commercial web search engines. In this work, we provide a detailed characterization of such queries and show that search engines try to improve such queries by showing the results of related queries. Through a user study, we show that these query suggestions are usually perceived as relevant. Also, through a query log analysis, we show that the users are dissatisfied after submitting a query that match no results at least 88.5% of the time. As a first step towards solving these no-answer queries, we devised a large number of features that can be used to identify such queries and built machine-learning models. These models can be useful for scenarios such as the mobile- or meta-search, where identifying a query that will retrieve no results at the client device (i.e., even before submitting it to the search engine) may yield gains in terms of the bandwidth usage, power consumption, and/or monetary costs. Experiments over query logs indicate that, despite the heavy skew in class sizes, our models achieve good prediction quality, with accuracy (in terms of area under the curve) up to 0.95.
Yilmaz, T.; Ozcan, R.; Altingovde, I.S.; Ulusoy, Ö.: Improving educational web search for question-like queries through subject classification (2019)
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- Abstract
- Students use general web search engines as their primary source of research while trying to find answers to school-related questions. Although search engines are highly relevant for the general population, they may return results that are out of educational context. Another rising trend; social community question answering websites are the second choice for students who try to get answers from other peers online. We attempt discovering possible improvements in educational search by leveraging both of these information sources. For this purpose, we first implement a classifier for educational questions. This classifier is built by an ensemble method that employs several regular learning algorithms and retrieval based approaches that utilize external resources. We also build a query expander to facilitate classification. We further improve the classification using search engine results and obtain 83.5% accuracy. Although our work is entirely based on the Turkish language, the features could easily be mapped to other languages as well. In order to find out whether search engine ranking can be improved in the education domain using the classification model, we collect and label a set of query results retrieved from a general web search engine. We propose five ad-hoc methods to improve search ranking based on the idea that the query-document category relation is an indicator of relevance. We evaluate these methods for overall performance, varying query length and based on factoid and non-factoid queries. We show that some of the methods significantly improve the rankings in the education domain.
