Forrester, M.A.; Ramsden, C.; Reason, D.: Conversation and discourse analysis in library and information services (1997)
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- Abstract
- The research interview constitutes one of the main methods for obtaining information from library users. Typically, interviews are now recorded and then analyzed later by the interviewer. Considers the advantages and disadvantages of using discourse and conversation analysis when examining users' responses. Focuses on 2 concrete examples; a study employing discourse analysis when redesigning an index; and research in which conversation anaylsis was used as part of the evaluation procedure for interface design. Suggests that discourse analysis is particularly useful when seeking information of a general nature, whereas conversation analysis has the advantage of uncovering implicit models and metaphors employed by people when using library services. Highlights some of the costs and benefits of utilizing discourse and conversation analytic methods for library staff
