Raskutti, B.; Zukerman, I.: Generating queries and replies during information-seeking interactions (1997)
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- Abstract
- Analysis of naturally occuring information-seeking dialogues indicates that they consist of several distinct discourse segments, such as greeting, request, clarification, information transfer and closing. Presents a mechanism for generating queries during the clarification stage and answers during the information transfer stage. Given a hierarchical representation of the alternatives possibly intended by a user and the probabilities of these alternatives, the mechanism determines whether a query must be posed and if so, the actual query to be posed. The mechanism also enters into a negotiation process to alter the user's specifications when a user's intentions cannot be satisfied by means of a single plan. The mechanisms for negotiation, query and answer generation have been implemented into RADAR, a computerized information provider that Recognizes And Discriminates between Alternatives and Responds and functions as a travel agent
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