Search (2 results, page 1 of 1)

  • × author_ss:"Reddy, M.C."
  • × author_ss:"Spence, P.R."
  1. Karunakaran, A.; Reddy, M.C.; Spence, P.R.: Toward a model of collaborative information behavior in organizations (2013) 0.00
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    Abstract
    There is increasing interest in topics at the nexus of collaboration and information behavior. A variety of studies conducted in organizational settings have provided us with key insights about the collaborative aspects of seeking, retrieving, and using information. Researchers have used a range of terms, including collaborative information seeking (CIS), collaborative information retrieval (CIR), collaborative search, collaborative sensemaking, and others to describe various pertinent activities. Consequently, we lack conceptual clarity concerning these activities, leading to a tendency to use terms interchangeably when in fact they may be referring to different issues. Here, we offer collaborative information behavior (CIB) as an umbrella term to connote the collaborative aspects of information seeking, retrieval, and use. We provide the contours of a model of CIB synthesized from findings of past studies conducted by our research team as well as other researchers. By reanalyzing and synthesizing the data from those studies, we conceptualize CIB as comprised of a set of constitutive activities, organized into three broad phases-problem formulation, collaborative information seeking, and information use. Some of the activities are specific to a particular phase, whereas others are common to all phases. We explain how those constitutive activities are related to one another. Finally, we discuss the limitations of our model as well as its potential usefulness in advancing CIB research.
    Type
    a
  2. Reddy, M.C.; Spence, P.R.: Collaborative information seeking : a field study of a multidisciplinary patient care team (2008) 0.00
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    Abstract
    Multidisciplinary teams are an essential aspect of modern organizational work. These teams often work in information-rich environments but little is known about their collaborative information seeking (CIS) behavior. We have been studying the CIS behavior of teams in the context of medical care. We conducted an ethnographic field study of a multidisciplinary patient care team in an emergency department to identify (a) team information needs and (b) situations that trigger collaborative information seeking activities. We identified seven categories of information needs as expressed by questions asked by team members. The majority of questions focused on medical information, but there were a larger than expected percentage of questions focusing on organizational information. We also identified three triggers for CIS activities. These triggers are: (1) lack of expertise, (2) lack of immediately accessible information, and (3) complex information needs. The questions and triggers highlight the importance of face-to-face communication during CIS activities and how CIS activities could lead to interruptive workplaces. We also discuss organizational and technical implications for supporting CIS behavior of teams.
    Type
    a