Search (2 results, page 1 of 1)

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Abstract

Multidisciplinary teams are an essential aspect of modern organizational work. These teams often work in information-rich environments but little is known about their collaborative information seeking (CIS) behavior. We have been studying the CIS behavior of teams in the context of medical care. We conducted an ethnographic field study of a multidisciplinary patient care team in an emergency department to identify (a) team information needs and (b) situations that trigger collaborative information seeking activities. We identified seven categories of information needs as expressed by questions asked by team members. The majority of questions focused on medical information, but there were a larger than expected percentage of questions focusing on organizational information. We also identified three triggers for CIS activities. These triggers are: (1) lack of expertise, (2) lack of immediately accessible information, and (3) complex information needs. The questions and triggers highlight the importance of face-to-face communication during CIS activities and how CIS activities could lead to interruptive workplaces. We also discuss organizational and technical implications for supporting CIS behavior of teams.

Type

a

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Abstract

Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.

Type

a