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Date

22. 2.1999 17:50:37

Source

Online and CD-ROM review. 22(1998) no.4, S.277-279

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Date

9. 2.1997 18:44:22
22. 2.1999 17:48:45

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Abstract

Purpose - The purpose of this paper is to propose a multi-dimensional taxonomy for information kiosk-based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e-service, online service and self-service. Design/methodology/approach - The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p-services) and e-services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research. Findings - An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub-dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e-service and p-service literature. Originality/value - This taxonomy has four main dimensions: Location, User, Task and Technology. Sub-dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.

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Abstract

Reviews the marketplace for existing current awareness services and uses the main features of these products as standards against which to access 3 new current awareness services: Inside Information; SwetScan; and UnCover. Inside Information, from the British Library Document Supply Centre, provides a short listing of the key features of each article in the world's principal scholarly periodicals. Each reference contains a maximum of 1.500 characters and approximately 1 million references are added to the database each year. SwetScan, from Swets Subscription Service covers 7.000 periodical titles and provides title, ISSN, year-volume, some article names, authors, page numbers, and, if the library is a Swets subscriber, the library's subscription number. An avergae of 111.073 references are added to the database each month. UnCover is a collaborative venture between Blackwells and CARL and offers access to a multidisciplinary database based on the holdings of the participating libraries. UnCover differs from the other 2 services in that it was not originally marketed as a current awarenenss service. UnCover covers 14.000 periodicals representing the holdings of participating libraries together with additional titles for which Blackwells act as subscription agents. The main focus of UnCover is speed of document delivery and the intention is to provide a fax of a document within 24 hours or less (and within the hour if the document is stored on optical disc). Concludes that, if these 3 services are successful and lead to wider availability and use of current awareness services in the academic community, this will have a significant impact on libraries and their relationships with end users