Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
0.02
0.023774326 = product of:
0.114116766 = sum of:
0.016519273 = weight(_text_:und in 3169) [ClassicSimilarity], result of:
0.016519273 = score(doc=3169,freq=6.0), product of:
0.04868482 = queryWeight, product of:
2.216367 = idf(docFreq=13101, maxDocs=44218)
0.021966046 = queryNorm
0.33931053 = fieldWeight in 3169, product of:
2.4494898 = tf(freq=6.0), with freq of:
6.0 = termFreq=6.0
2.216367 = idf(docFreq=13101, maxDocs=44218)
0.0625 = fieldNorm(doc=3169)
0.021057379 = weight(_text_:des in 3169) [ClassicSimilarity], result of:
0.021057379 = score(doc=3169,freq=4.0), product of:
0.06083074 = queryWeight, product of:
2.7693076 = idf(docFreq=7536, maxDocs=44218)
0.021966046 = queryNorm
0.34616345 = fieldWeight in 3169, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
2.7693076 = idf(docFreq=7536, maxDocs=44218)
0.0625 = fieldNorm(doc=3169)
0.050333098 = weight(_text_:fragen in 3169) [ClassicSimilarity], result of:
0.050333098 = score(doc=3169,freq=2.0), product of:
0.11184209 = queryWeight, product of:
5.0915895 = idf(docFreq=738, maxDocs=44218)
0.021966046 = queryNorm
0.45003718 = fieldWeight in 3169, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
5.0915895 = idf(docFreq=738, maxDocs=44218)
0.0625 = fieldNorm(doc=3169)
0.009687742 = weight(_text_:der in 3169) [ClassicSimilarity], result of:
0.009687742 = score(doc=3169,freq=2.0), product of:
0.049067024 = queryWeight, product of:
2.2337668 = idf(docFreq=12875, maxDocs=44218)
0.021966046 = queryNorm
0.19743896 = fieldWeight in 3169, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
2.2337668 = idf(docFreq=12875, maxDocs=44218)
0.0625 = fieldNorm(doc=3169)
0.016519273 = weight(_text_:und in 3169) [ClassicSimilarity], result of:
0.016519273 = score(doc=3169,freq=6.0), product of:
0.04868482 = queryWeight, product of:
2.216367 = idf(docFreq=13101, maxDocs=44218)
0.021966046 = queryNorm
0.33931053 = fieldWeight in 3169, product of:
2.4494898 = tf(freq=6.0), with freq of:
6.0 = termFreq=6.0
2.216367 = idf(docFreq=13101, maxDocs=44218)
0.0625 = fieldNorm(doc=3169)
0.20833333 = coord(5/24)
- Abstract
- Moderne Methoden des Qualitätsmanagements wurden bisher vor allem im industriellen Bereich entwickelt und praktiziert. Im Dienstleistungssektor stehen vergleichbare Konzepte erst am beginn ihrer praktischen Erprobung. Bei Produktion und Vertrieb verschiedener Arten von Informationsdiensten (in Verlagen, Fachinformationszentren, Bibliotheken, innerbetrieblichen Informationseinrichtungen usw.) liegen erste Erfahrungen seit kurzem vor allem aus Ländern des englischen Sprachraumes vor. Dieser Artikel untersucht vor allem zwei Fragen: Worin läßt sich der praktische Nutzen eines modernen Qualitätsmanagements generell sehen, und was sind die besonderen Schwierigkeiten eines umfassenden Qualitätsmanagements für Informationsdienste?
