-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
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Bredemeier, W.; Schwuchow, W.: ¬Der Markt für elektronische Konsumentendienste und seine Bedeutung im Gesamtmarkt für elektronische Informationsdienste in Deutschland (1997)
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- Abstract
- Im Gegensatz zu den Entwicklungen elektronischer Informationsdienste im Geschäftsbereich verzögerte sich der Take-off der elektronischen Konsumentendienste, aber seit 1995 befinden sich auch die Consumer Services im Boom. Soweit es um die zentrale wirtschaftliche Größe 'Umsatz' geht, wurden diese Entwicklungen bislang nicht von der Marktforschung erfaßt. Erstmalig wurden in den jährlichen Umsatzerhebungen des Institute for Information Economics auch die Anbieter elektronischer Konsumentendienste sowie die Internetanbieter im Internet einbezogen. Damit wird erstmalig eine fundierte Schätzung der Größe des Gesamtmarktes für elektronische Informationsdienste für geschäftliche und private Zwecke möglich. Die Interpretation der gewonnenen Ergebnisse führt zu Einsichten, die nach dem Stand der öffentlichen Diskussion zum Teil überraschen
- Source
- nfd Information - Wissenschaft und Praxis. 48(1997) H.6, S.343-350
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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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- Abstract
- Moderne Methoden des Qualitätsmanagements wurden bisher vor allem im industriellen Bereich entwickelt und praktiziert. Im Dienstleistungssektor stehen vergleichbare Konzepte erst am beginn ihrer praktischen Erprobung. Bei Produktion und Vertrieb verschiedener Arten von Informationsdiensten (in Verlagen, Fachinformationszentren, Bibliotheken, innerbetrieblichen Informationseinrichtungen usw.) liegen erste Erfahrungen seit kurzem vor allem aus Ländern des englischen Sprachraumes vor. Dieser Artikel untersucht vor allem zwei Fragen: Worin läßt sich der praktische Nutzen eines modernen Qualitätsmanagements generell sehen, und was sind die besonderen Schwierigkeiten eines umfassenden Qualitätsmanagements für Informationsdienste?
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Schwuchow, W.; Graumann, S.; Bredemeier, W.: ¬A study of the European information services market (1997)
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- Abstract
- Reports results of the 1994 Member States Study (MSSTUDY) of the supply of and markets for electronic information services (EIS) in the 17 countries of the European Union, based on the methodological approach developed by the DGD. The surveys were conducted in each country by anational institute using the DGD methodology. 2 differnt approaches were followed: a market approach, measuring expenditures for EISs for professional purposes in the 17 countries; and a supplier approach, measuring the worldwide revenues of suppliers of EISs for professional purposes from the 17 countries. Results from the MSSTUDY are gathered from the supply and demand sides of these markets and aggregated to a European picture
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Schwuchow, W.: Fundamental questions of financing and pricing information services (1992)
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- Source
- Information management for information services - economic challenge for the 90's: Proceedings of a Workshop for Participants from Countries in Central and Eastern Europe and Developing Countries, Berlin, 13.-19. Oct. 1991. Ed.: B.G. Goedegebuure u. K.A. Stroetmann
