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Radford, M.L.; Connaway, L.S.; Mikitish, S.; Alpert, M.; Shah, C.; Cooke, N.A.: Shared values, new vision : collaboration and communities of practice in virtual reference and SQA (2017)
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- Journal of the Association for Information Science and Technology. 68(2017) no.2, S.438-449
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Shah, C.; Kitzie, V.: Social Q&A and virtual reference : comparing apples and oranges with the help of experts and users (2012)
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- Journal of the American Society for Information Science and Technology. 63(2012) no.10, S.2020-2036
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Shah, C.: Collaborative information seeking (2014)
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- Journal of the Association for Information Science and Technology. 65(2014) no.2, S.215-236
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Le, L.T.; Shah, C.: Retrieving people : identifying potential answerers in Community Question-Answering (2018)
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- Journal of the Association for Information Science and Technology. 69(2018) no.10, S.1246-1258