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Shah, C.; Kitzie, V.: Social Q&A and virtual reference : comparing apples and oranges with the help of experts and users (2012)
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Shah, C.: Collaborative information seeking (2014)
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Radford, M.L.; Connaway, L.S.; Mikitish, S.; Alpert, M.; Shah, C.; Cooke, N.A.: Shared values, new vision : collaboration and communities of practice in virtual reference and SQA (2017)
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Le, L.T.; Shah, C.: Retrieving people : identifying potential answerers in Community Question-Answering (2018)
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