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Abstract

Presents Ranganathan's ideas on reference service and his division of the process into the following categories: initiation; general help to general modes; ready reference service; and long range reference service. Discusses the mechanism he developed for the analysis of reference service and refers to the stress he laid upon the humanistic side of reference service and its symbiotic relationship with the classification of knowledge. Argues that some of his ideas are still relevant although he was unable to foresee the revolution of reference service by information technology

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Source

CLIS observer. 9(1992) nos.1/2, S.16-22