Search (2 results, page 1 of 1)

  • × author_ss:"Smith, J.M."
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995) 0.00 
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    Abstract
    Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided
  2. Smith, J.M.; Templeton, E.-J.: ¬A comparison of the range and value of use of Internet with traditional reference sources in Scottish public libraries (1999) 0.00 
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    Abstract
    Reports results of a questionnaire survey, conducted by the School of Information and Media, Robert Gordon University, Aberdeen, Scotland, between June and November 1997, to compare and contrast the range and value of use of the Internet with traditional reference sources in Scottish public libraries. Data was collected on the extent of Internet connectivity in Scottish public libraries in 1995, the uses of the Internet in public libraries and the percentages of library staff using it and the type of work for which they are using it. The current study built upon the work of the UKOLN survey by looking at the use of the Internet in reference work by library reference staff in comparison to their usage of traditional printed sources. Recommends that consideration ahould be given to obtaining additional external funding for Internet and WWW access, authorities should consider allocating more resources to training reference staff in Internet use, consideration should be given to providing reference staff with training on the technical difficulties associated with using the Internet and information on authoritative, quality Web sites should be made available to reference staff in all public libraries
    Source
    Journal of information science. 25(1999) no.1, S.27-33

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