Helber, S.; Stolletz, R.: Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren (2004)
0.01
0.00761084 = product of:
0.01522168 = sum of:
0.01522168 = product of:
0.045665037 = sum of:
0.045665037 = weight(_text_:12 in 3444) [ClassicSimilarity], result of:
0.045665037 = score(doc=3444,freq=4.0), product of:
0.15095063 = queryWeight, product of:
2.765864 = idf(docFreq=7562, maxDocs=44218)
0.054576304 = queryNorm
0.30251637 = fieldWeight in 3444, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
2.765864 = idf(docFreq=7562, maxDocs=44218)
0.0546875 = fieldNorm(doc=3444)
0.33333334 = coord(1/3)
0.5 = coord(1/2)
- Date
- 23. 5.2005 12:38:12