Helber, S.; Stolletz, R.: Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren (2004)
0.02
0.017319025 = product of:
0.03463805 = sum of:
0.03463805 = product of:
0.0692761 = sum of:
0.0692761 = weight(_text_:x in 3444) [ClassicSimilarity], result of:
0.0692761 = score(doc=3444,freq=2.0), product of:
0.21212505 = queryWeight, product of:
4.2226825 = idf(docFreq=1761, maxDocs=44218)
0.050234668 = queryNorm
0.32658142 = fieldWeight in 3444, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.2226825 = idf(docFreq=1761, maxDocs=44218)
0.0546875 = fieldNorm(doc=3444)
0.5 = coord(1/2)
0.5 = coord(1/2)
- Isbn
- 3-540-00100-X
