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Abstract

The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process.

Content

Key Features - Covers the integration of the intellectual capital with business processes - Provides practical guidance an analysis of the complete business process (including products and customers) from a human and systems capital perspective - Provides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book The Author Liz Taylor has worked in the knowledge and information management field for the past eight years. Readership The book is primarily aimed at those individuals in a service provision environment, who are responsible for change and/or effective business processes. Contents Introduction - the current environment; practical opportunities to expand the concepts; the way forward? Intellectual capital - definitions in context; capital relationships; introduction to the business process Human capital - the organisational perspective; relationship with corporate learning and development; tacit knowledge and the individual; contributions and collaboration; knowledge transfer Systems capital - information and communication; tools and enablers Examining the process (1) - the process jigsaw; inputs, outputs and by-products Examining the process (II) - creation of knowledge; influencing factors Managing expectations - adaptability and flexibility; environmental assessment; customer components; acceptable standards Maximising potential -focus of developments; effect of peripheral business activities; mapping potential contributions to a business process; prioritising development And the future? - the information and knowledge management vision; next steps