Search (2 results, page 1 of 1)

  • × author_ss:"Tenopir, C."
  • × theme_ss:"Benutzerstudien"
  1. Tenopir, C.: Common end user errors (1997) 0.02 
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    Abstract
    Observes that whether in academic, special, or public libraries or on commercial online systems, CD-ROM, the online catalogue, or the Internet, certain end user errors crop up repeatedly. Details the main errors, which include input errors, errors arising from confusion in the face of different interfaces and screen designs, Boolean logic errors, term errors, conceptual errors, and errors due to the fact that users do not read instructions. Concludes that systems must solve the trivial errors automatically, but user instruction librarians must help solve the more complex problems
  2. Tenopir, C.; Green, D.: Patterns of use and usage factors for online databases in academic and public libraries (1999) 0.01 
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    Abstract
    Database usage data from a random sample of academic and public libraries in the U.S. and Canada reveals patterns of use in selected types of libraries. Library users in both public and academic libraries tend to use commercial online databases most frequently early in the week, mid-day, and at times that correspond to the academic calendar (November in this six-month sample.) The mean number of simultaneous users is correlated with the size of the population served and the number of workstations available, but relatively low numbers of users are simultaneously logged on to research databases at all sizes of libraries. A questionnaire sent to these same libraries identified many other factors that might influence database use, including levels of instruction, availability of remote login, placement of a database on the library's homepage, although none of these factors was found to be statistically significant