Tumlin, M.D.: Point-of-use instruction on CD-ROM : how much is too much? (1993)
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- Abstract
- Considers the issue of point of use user training for users of CD-ROM databases including consideration of whether any such instruction should be provided; whether only minimal instruction should be provided; how library or user type may influence levels of service; and how to balance the reference desk demands in the age of proliferating CD-ROM databases. Concludes that it is unrealistic to expect to place a definite time limit on point of use user training for CD-ROMs, apart from eliminating it altogether. Recognition of the need to balance CD-ROM point of use training with other reference services should help libraries to come closer to the ideal of a prioritized library service
