Werner, K.: das Confirmation/Disconfirmation-Paradigma der Kundenzufriedenheit im Kontext des Information Retrieval : Größere Zufriedenheit durch bessere Suchmaschinen? (2010)
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- Information - Wissenschaft und Praxis. 61(2010) H.6/7, S.385-396
Mandl, T.; Schulz, J.M.; Marholz, N.; Werner, K.: Benutzerforschung anhand von Log-Dateien : Chancen Grenzen und aktuelle Trends (2011)
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