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author_ss:"Whitlatch, J.B."
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theme_ss:"Informationsdienstleistungen"
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type_ss:"a"
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year_i:[1990 TO 2000}
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Whitlatch, J.B.: Customer service : implications for reference practice (1995)
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992)
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