Nicholas, D.; Huntington, P.; Williams, P.: ¬The characteristics of users and non-users of a kiosk information system (2004)
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- Abstract
- Touch-screen kiosks are located in a variety of locations to provide the public with ready access to health information. This paper examines, via a questionnaire, the characteristics of adult users of a surgery-based kiosk. The Esk Medical Centre is in Musselburgh, near Edinburgh. Just under 200 questionnaires were returned and analysed. The research establishes characteristics of users and non-users, how the kiosk fits in with other consumer information sources, what health outcomes result from using the kiosk, and reasons for non-use. The main finding is that the respondents' attitude and previous experience with information technology has an impact on whether the touch-screen kiosk is used.
