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Buckland, M.: Redesigning library services : a manifesto (1992)
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- Footnote
- Rez. in: Journal of documentation 50(1994) no.1, S.51-53 (L.J. Brindley)
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- X,82 S
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Owen, T.: Success at the enquiry desk (1996)
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- Footnote
- Rez. in: Managing information 3(1996) no.9, S.46 (Z. Woodley)
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Grogan, D.: Practical reference work (1992)
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- 208 S
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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- XI, 84 S