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classification_ss:"025.52"
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subject_ss:"Libraries / Reference services"
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subject_ss:"Reference services (Libraries)"
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- author's%3a%22Kay%2c M.%22 2
- authors%3a%22Kay%2c M.%22 2
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Owen, T.: Success at the enquiry desk (1996)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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