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classification_ss:"06.60 / Bibliotheksbenutzung"
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subject_ss:"Auskunftsdienst / Qualitätsatandards / München / Stadtbibliothek (ÖVK)"
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Date
- 22. 2.2008 14:05:48