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Reference and information services : an introduction (2001)
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Egghe, L.; Rousseau, R.: Introduction to informetrics : quantitative methods in library, documentation and information science (1990)
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Greifeneder, E.: Online-Hilfen in OPACs : Analyse deutscher Universitäts-Onlinekataloge (2007)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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