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Footnote

Over the course of the book, a number of misconceptions haunting taxonomy work are addressed and carefully dispelled. 'taxonomy development is often thought to be an abstract task of analyzing and classifying entities, performed in complete isolation. On the contrary, taxonomies are to a large extent products of users' perceptions and worldviews, strongly influenced by the pre-existing information infrastructure. They can also be dangerous tools having the potential to reveal and clarify but also to exclude and conceal critical details that can have a large impact on basic business activities such as managing risk, controlling costs, understanding customers and supporting innovation. If the first part of the hook introduces concepts, provides definitions and challenges wrong assumptions about taxonomies and the work of taxonomy-building, the second one takes us step-by-step through a typical project. From here on, insights become part of practicable frameworks that form the basis of a concrete information-management strategy and process so flexible so as to be used in very different organizational environments and scenarios. Starting from the definition of stakeholders, purpose and scope and ending with deployment, validation and governance, a taxonomy-building project is realistically presented as an iterative and fascinating journey over competing needs, changing goals, mixed cues and technical and cognitive constraints. Beyond introducing fundamental guiding principles and addressing relevant implementation challenges, Organising Knowledge provides a large dose of political and pragmatic advice to make your efforts useful in contributing to the overall knowledge and information infrastructure. Taxonomies, much like architect's blueprints, only represent theory until they are implemented in practice involving real people and real content. As Lambe explains, this step requires crossing over to the other side of the barricade, wearing the user's shoes and constructing an information neighborhood, designing and populating a metadata framework, solving usability issues and successfully dealing with records management and information architecture concerns.
While each single paragraph of the book is packed with valuable advice and real-life experience, I consider the last chapter to be the most intriguing and ground-breaking one. It's only here that taxonomists meet folksonomists and ontologists in a fundamental attempt to write a new page on the relative position between old and emerging classification techniques. In a well-balanced and sober analysis that foregoes excessive enthusiasm in favor of more appropriate considerations about content scale, domain maturity, precision and cost, knowledge infrastructure tools are all arrayed from inexpensive and expressive folksonomies on one side, to the smart, formal, machine-readable but expensive world of ontologies on the other. In light of so many different tools, information infrastructure clearly appears more as a complex dynamic ecosystem than a static overly designed environment. Such a variety of tasks, perspectives, work activities and paradigms calls for a resilient, adaptive and flexible knowledge environment with a minimum of standardization and uniformity. The right mix of tools and approaches can only be determined case by case, by carefully considering the particular objectives and requirements of the organization while aiming to maximize its overall performance and effectiveness. Starting from the history of taxonomy-building and ending with the emerging trends in Web technologies, artificial intelligence and social computing, Organising Knowledge is thus both a guiding tool and inspirational reading, not only about taxonomies, but also about effectiveness, collaboration and finding middle ground: exactly the right principles to make your intranet, portal or document management tool a rich, evolving and long-lasting ecosystem."