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Schwarz, W.: ¬Das Fach 'Auskunftsdienst' in der Ausbildung des gehobenen Bibliotheksdienstes (1995)
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- Bibliotheksforum Bayern. 23(1995) H.2, S.216-242
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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- Arbeitsfeld Bibliotheken: 6. Deutscher Bibliothekskongress, 84. Deutscher Bibliothekartag in Dortmund 1994. Hrsg.: H. Lohse
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Lemke, M.: Wie lernwirksam sind Online-Tutorials? : Lernerfolgskontrolle und Evaluation bibliothekarischer E-Learningangebote (2014)
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- Perspektive Bibliothek. 3(2014) H.1, S.59-84