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Werner, K.: das Confirmation/Disconfirmation-Paradigma der Kundenzufriedenheit im Kontext des Information Retrieval : Größere Zufriedenheit durch bessere Suchmaschinen? (2010)
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Strebe, R.: Empirische Untersuchtung von emotionalen Reaktionen im Prozess der Informationsrecherche im Web (2009)
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Authors
- Strebe, R. 1
- Werner, K. 1