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Werner, K.: das Confirmation/Disconfirmation-Paradigma der Kundenzufriedenheit im Kontext des Information Retrieval : Größere Zufriedenheit durch bessere Suchmaschinen? (2010)
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- Information - Wissenschaft und Praxis. 61(2010) H.6/7, S.385-396
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Mandl, T.; Schulz, J.M.; Marholz, N.; Werner, K.: Benutzerforschung anhand von Log-Dateien : Chancen Grenzen und aktuelle Trends (2011)
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- Information - Wissenschaft und Praxis. 62(2011) H.1, S.29-35
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Knautz, K.; Dröge, E.; Finkelmeyer, S.; Guschauski, D.; Juchem, K.; Krzmyk, C.; Miskovic, D.; Schiefer, J.; Sen, E.; Verbina, J.; Werner, N.; Stock, W.G.: Indexieren von Emotionen bei Videos (2010)
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Stallmann, A.: Silver Surfer im Internet (2012)
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- Information - Wissenschaft und Praxis. 63(2012) H.4, S.217-226
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Bank, C.: ¬Die Usability von Online-Wörterbüchern und elektronischen Sprachportalen (2012)
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- Information - Wissenschaft und Praxis. 63(2012) H.6, S.345-360