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Gattung, B.: Zur Analyse des Benutzerverhaltens. T.1 (1991)
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Gläser, C.; Kranz, B.; Lück, K.: "Das wissen wir doch am besten, was die Benutzer wollen" : oder: Fokusgruppeninterviews mit Bibliotheksbenutzern zum Thema 'Elektronische Informationsvermittlung im BIS Oldenburg'. Ein Erfahrungsbericht (1998)
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Arbeitskreis 'Benutzererwartungen in die Sacherschließung' der Kommission für Sacherschließung der VÖB: Schlagwort "Benutzerforschung" : Beobachtungen bei der sachlichen Suche im OPAC des österreichischen wissenschaftlichen Bibliothekenverbundes (1997)
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- Footnote
- Mitglieder der Arbeitsgruppe: D. Engl, J. Friedl, J. Labner, M. Sandner, W. Schlacher, A. Schmidt, A. Zartl
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Schmidt, E.; Weigang, G.; Schulz, U.: OPAC-Nutzer ernst genommen : eine Thinking-Aloud-Studie am ALS-OPAC der Hamburger Öffentlichen Bücherhallen (1997)
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