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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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- Source
- Cogito. 9(1993) H.1, S.3-7
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Homann, B.: Information literacy : ein Beitrag der Bibliotheken für eine demokratische Informationsgesellschaft. Bericht über einen Themenschwerpunkt des IFLA-Kongresses in Glasgow (2002)
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- Source
- Bibliotheksdienst. 36(2002) H.12, S.1681-1688