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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Informations- und Auskunftstätigkeit (1973)
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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- BuB. 28(1976), S.717-722
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Zehn Gebote für das Auskunftsinterview (1971)
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- BuB. 23(1971), S.400
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Informationszentrum Öffentliche Bibliothek : aktuelle Definitionsversuche (1971)
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- BuB. 23(1971), S.505-508
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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Süberkrüb, H.: Informieren im Verbund : Konzept für die Organisation eines bundesweiten Informationssystems (1972)
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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- BuB. 28(1976), S.767-768
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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- Nachrichten für Dokumentation. 24(1973), S.29-36
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Bebbington, J.: Wirtschafts-Service im Informationsverbund : SINTO und die Sheffield City Libraries (1972)
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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Henning, W.: ¬Der Auskunftsprozeß : Kurzfassung (1978)
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Wendling, W.: ¬Die stumme Information allein genügt nicht : die Bedeutung der Auskunft und Beratung im Kommunikationsdienst (1971)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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- S.19-27
