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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Schumacher, D.: Marketing für Informationen und Informationsdienstleistungen : die Konkurrenz öffentlicher und privater Informationsdienstleister (1991)
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Wellems, C.: Information Service Controlling : Beispiele und Erfahrungen aus den USA (1992)
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Schwing, T.: Informationsangebot für die Region im Rahmen des Dienstleistungsspektrums der Universität Kaiserslautern (1993)
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Großner, B.: Informationsvermittlung durch Hochschulen : Ergänzung des Informationsangebotes für die Region (1993)
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Horstmann, K.-W.: HELL or Heaven : das elektronische Informationsangebot der Universitätsbibliothek Hohenheim für die Wirtschaftswissenschaften im Urteil der Bibliothekskunden (1995)
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Keller, A.; Neubauer, W.: Dienstleistungsangebote von Bibliotheken in elektronischer Form : Eine Benutzungsstudie der ETH-Bibliothek (1999)
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Sühl-Strohmenger, W.; Becht, M.; Leithold, F.-J.; Ohlhoff, R.; Schneider, C.: "Informations- und Medienkompetenz" in den neuen Bachelor-Studiengängen an der Universität Freiburg (2002)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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Benscheck, W.: ¬Eine skeptische Einschätzung der Zukunft der Hosts (1999)
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Hilpert, W.: Gestaltung der Informationsvermittlung an einer technischen Universität (1997)
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Horstmann, W.; Jahn, N.: Persönliche Publikationslisten als hochschulweiter Dienst : eine Bestandsaufnahme (2010)
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Womser-Hacker, C.; Mandl. T.: Information Seeking Behaviour (ISB) (2013)
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