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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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Mittler, E.: ¬Die moderne Bibliothek : Kommunikationsvermittlung und Informationsbearbeitung (1992)
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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Henning, W.: ¬Der Auskunftsprozeß : Kurzfassung (1978)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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Zwink, E.: Zur Organisation des Auskunftsdienstes einer wissenschaftlichen Allgemeinbibliothek (1978)
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Wersig, G.: Informationsindustrie, Informationsgewerbe oder Informationsinitiative : was verändert die Informationslandschaft? (1983)
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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