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Reblin, B.: ¬Die Aufgaben der allgemeinen öffentlichen Bibliotheken auf dem Gebiet der Information (1965)
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Homann, B.: Schulungen als Aufgabe einer benutzerorientierten Bibliothek (1996)
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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