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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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Daniel, F.; Maier, C.; Mayr, P.; Wirtz, H.-C.: ¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb (2006)
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Delin, P.: Elektronisch informieren (1991)
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Eisenburger, P.: ¬Die Stadtbibliothek im Gelben Haus Schotten (1991)
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Hombeck, P.: Elektronisches Bürgerinformationssystem in Bremen-Neustadt (1992)
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Thun, H.-P.: Workshop 'Information services for industry' (1989)
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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Bourgeois, P.: ¬Die Unparteilichkeit der Auskunftserteilung : ein Beitrag zum Berufsbild des Bibliothekars (1956)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Awart, P.: Digitale Stadt Wien (1995)
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Labriga, P.: ¬Die Britische Nationalbibliothek auf dem Weg zur elektronischen Bibliothek : das Programm 'Initiatives for Access' der British Library (1996)
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Kostädt, P.: Online-Fernleihe und Dokumentlieferung im HBZ-Verbund : Entwicklungen und Perspektiven (2002)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Schwing, T.: Informationsangebot für die Region im Rahmen des Dienstleistungsspektrums der Universität Kaiserslautern (1993)
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- Fachinformation im Spiegel der Konjunktur: 15. Online- Tagung der DGD, Frankfurt am Main, 25.-27.5.1993: Proceedings. Hrsg.: W. Neubauer u. P. Schubert-Scheinmann
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