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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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Informations- und Auskunftstätigkeit (1973)
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Zehn Gebote für das Auskunftsinterview (1971)
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Informationszentrum Öffentliche Bibliothek : aktuelle Definitionsversuche (1971)
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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- Schriftenreihe der Bibliothekar-Lehrinstitute, Reihe A: Examensarbeiten; H.19
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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Süberkrüb, H.: Informieren im Verbund : Konzept für die Organisation eines bundesweiten Informationssystems (1972)
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Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978)
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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Bebbington, J.: Wirtschafts-Service im Informationsverbund : SINTO und die Sheffield City Libraries (1972)
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Bunzel, A.: Organisation des Informationsdienstes : Darstellung der Hauptprobleme anhand in- und ausländischer Fachbeiträge sowie vergleichende Untersuchung in drei Öffentlichen Bibliotheken (1977)
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Striegel, A.: Kommunikationsbarrieren im Auskunftsdienst : Vorstellungen in der bibliothekarischen Fachliteratur und Empfehlungen für den Auskunftsdienst in Öffentlichen Bibliotheken (1979)
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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