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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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Kraß, U.: Auskunftsdienst im Dreyeckland (1993)
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Wellems, C.: Strukturen der Informationsvermittlung : der Modellversuch in Daten und Resultaten (1990)
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Koch, W.: Informationsversorgung für kleinere und mittlere Unternehmen : ein Markt für neue Dienstleistungen? (1990)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Wimmer, U.: Produktdefinitionen für Öffentliche Bibliotheken (1996)
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