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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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Kraß, U.: Auskunftsdienst im Dreyeckland (1993)
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Schulz, U.: Informationsdidaktik als bibliothekarische Dienstleistung (1993)
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Ahrens, R.; Albers, U.; Erb, U.: Praxisbericht 'Elektronisches Bürgerinformationssystem in der Stadtbibliothek Bremen' (1993)
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Schütte, C.-H.: Informationsvermittlung aus der Sicht der Universitätsbibliothek (1990)
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Wellems, C.: Strukturen der Informationsvermittlung : der Modellversuch in Daten und Resultaten (1990)
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Koch, W.: Informationsversorgung für kleinere und mittlere Unternehmen : ein Markt für neue Dienstleistungen? (1990)
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Reuter, K.: Informationsversorgung für kleinere und mittlere Unternehmen : ein Markt für neue Dienstleistungen? (1990)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Wimmer, U.: Produktdefinitionen für Öffentliche Bibliotheken (1996)
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Grothkopf, U.: ¬Die Homepage als Visitenkarte : Bibliotheksangebote auf dem World Wide Web am Beispiel einer Spezialbibliothek (1995)
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Weisel, L.; Klemm, U.; Roth, A.: Einsatz von Tele-Arbeit in der Fachinformation : eine Zwischenbilanz (1998)
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Georgy, U.: Marketingmaßnahmen einer Informationsvermittlungsstelle für elektronische Informationsdienstleistungen (1998)
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Schmidt, R.: Berater - Bearbeiter - Broker : Beiträge zur Systematisierung der Informationsdienstleistung (1990)
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Schumacher, D.: Marketing für Informationen und Informationsdienstleistungen : die Konkurrenz öffentlicher und privater Informationsdienstleister (1991)
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Wellems, C.: Information Service Controlling : Beispiele und Erfahrungen aus den USA (1992)
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Schwing, T.: Informationsangebot für die Region im Rahmen des Dienstleistungsspektrums der Universität Kaiserslautern (1993)
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