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Sauer, C.-D.; Ulrich, P.S.: Zuverlässige Brücke zu den Informationen im Netz : Von der Allgemeinen Auskunft der Amerika-Gedenkbibliothek zum Referat Informationsdienste der Zentral und Landesbibliothek Berlin (2004)
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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Bunke, C.: Benutzerschulung : Konzept und Erfahrungen an der Zentral- und Landesbibliothek Berlin (2000)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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Sühl-Strohmenger, W.; Becht, M.; Leithold, F.-J.; Ohlhoff, R.; Schneider, C.: "Informations- und Medienkompetenz" in den neuen Bachelor-Studiengängen an der Universität Freiburg (2002)
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Gläser, C.: Elektronischer Auskunftsdienst im Echtzeitbetrieb : Chatangebote in anglo-amerikanischen Bibliotheken - Möglichkeiten der Übertragbarkeit auf deutsche Bibliotheken (2002)
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Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000)
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Klein, R.N.; Beutelspacher, L.; Hauk, K.; Terp, C.; Anuschewski, D.; Zensen, C.; Trkulja, V.; Weller, K.: Informationskompetenz in Zeiten des Web 2.0 : Chancen und Herausforderungen im Umgang mit Social Software (2009)
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Tschäppät, M.: Informationskompetenz - in Schweizer Hochschulen kein Thema? (2005)
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Putz, M.: Wandel der Informationsvermittlung in wissenschaftlichen Bibliotheken : Möglichkeiten neuer Produkte und Dienstleistungen (2004)
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Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009)
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Hohnschopp, C.; Klusch, B.; Lauf-Immesberger, K.; Theobald, H.-J.: Teaching Librarians unterstützen Teaching Teachers : Ein Erfahrungsbericht aus dem Saarland (2005)
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