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Nilges, A.: Informationskompetenz zwischen Strategie und Realität : Erfahrungen aus Nordrhein-Westfalen (2009)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Bertelsmann Briefe. 1994, H.131, S.22-25
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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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MIKUM: ein Versuch mit Klein- und Mittelunternehmen (1993)
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
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Rösch, H.: Von der klassischen Bibliothek zum multifunktionalen Informationszentrum : Die Bibliothek der Friedrich-Ebert-Stiftung (1999)
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Pörzgen, R.; Schreiber, M.: ¬Die Informationsvermittlungsstelle : Planung, Einrichtung, Betrieb (1993)
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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- Footnote
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Hackemann, M.: Auf dem Weg zum Internetportal (2001)
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- Bibliotheken - Portale zum globalen Wissen: 91 Deutscher Bibliothekartag in Bielefeld 2001. Hrsg.: M. Rützel-Banz
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Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000)
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Braun, M.: Aufbau eines Fax-Netzes (1993)
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