Lankes, R.D.: Credibility on the internet : shifting from authority to reliability (2008)
0.00
0.0020714647 = product of:
0.0041429293 = sum of:
0.0041429293 = product of:
0.008285859 = sum of:
0.008285859 = weight(_text_:a in 2348) [ClassicSimilarity], result of:
0.008285859 = score(doc=2348,freq=12.0), product of:
0.053105544 = queryWeight, product of:
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.046056706 = queryNorm
0.15602624 = fieldWeight in 2348, product of:
3.4641016 = tf(freq=12.0), with freq of:
12.0 = termFreq=12.0
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.0390625 = fieldNorm(doc=2348)
0.5 = coord(1/2)
0.5 = coord(1/2)
- Abstract
- Purpose - This paper seeks to understand how users determine credibility in the internet environment from a conceptual level and the implications of these new methods of credibility determination on internet tools (primarily software) and services. Design/methodology/approach - The author first examines the underlying reasons for increased dependence on the internet for information, using electronic commerce as a starting point. The central concept of "information self-sufficiency" is introduced and then examined through the lens of the internet and conversation theory. Findings - The author finds that users are shifting from more traditional "authority" methods of credibility determination, where users cede determinations to trusted third parties, to a "reliability" approach where users seek commonalities and coherence among multiple information sources. This has led to an increased pressure for participation and openness at all levels of the internet. Research limitations/implications - Studies on users and credibility must better account for often invisible technical factors. Practical implications - Libraries must take into account a greater need for participation and technical fluency when dealing with patrons, particularly in information literacy programs and instruction. Originality/value - This paper presents a large-scale conceptual approach to credibility on the internet. It seeks to inform current approaches to the subject nested in communications and instruction with the unique technical environment of the internet.
- Type
- a