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Choi, Y.; Syn, S.Y.: Characteristics of tagging behavior in digitized humanities online collections (2016)
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- 21. 4.2016 11:23:22
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Dani, A.; Chatzopoulou, C.; Siatri, R.; Mystakopoulos, F.; Antonopoulou, S.; Katrinaki, E.; Garoufallou, E.: Digital libraries evaluation : measuring Europeana's usability (2015)
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- Metadata and semantics research: 9th Research Conference, MTSR 2015, Manchester, UK, September 9-11, 2015, Proceedings. Eds.: E. Garoufallou et al
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Gore, E.; Bitta, M.D.; Cohen, D.: ¬The Digital Public Library of America and the National Digital Platform (2017)
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Mustafa El Hadi, W.; Roszkowski, M.: ¬The role of digital libraries as virtual research environments for the digital humanities (2016)
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Fortier, A.; Ménard, E.: Laying the ground for DOLMEN : offering a simple standardization starts with understanding what museums do (2017)
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Park, J.-r.; Li, G.; Burger, A.: Opening and closing rituals of the virtual reference service of the Internet Public Library (2010)
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- Abstract
- Purpose - The purpose of this paper is to explore the communicative rituals of opening and closing manifested in e-mail-based Internet Public Library's (IPL's) online reference interaction. Design/methodology/approach - A total of 400 transcripts comprising user queries and responses by IPL librarians are examined. The opening and closing elements are identified to examine the way in which IPL librarians and users construct social space; that is, communicate their interpersonal and affective stances during the course of seeking and offering information. Findings - The results of data analysis show regular patterns of verbal and structural politeness indicators of opening and closing e-mail discourse. Linguistic elements such as greetings and acknowledgement are included in all the sampled transcripts; i.e. a 100 percent occurrence. Closing rituals have a 95 percent occurrence of linguistic features such as acknowledgement and invitation for follow-up. In contrast, there is a low occurrence of personalized openings through greeting by user name (26 percent). This lack of personalization also occurs in closings: personalized farewell through use of librarian name appears in only 8 percent of closings. Research limitations/implications - The employment of the various politeness tactics in opening and closing reflects the librarian's attention and concern to user's information needs, interests and wants. Such communicative competence narrows social distance and brings forth close socio-interpersonal space for interaction; this may, in turn, improve the overall quality of reference service. Research findings also indicate that more use of personal names may decrease the social distance between the librarian and user, resulting in increased solidarity and proximity. Originality/value - The study provides new insights into linguistic politeness and the functions of address forms such as personal names with a view toward developing effective opening and closing rituals that contribute to the enhancement of virtual reference services.
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Hyning, V. Van; Lintott, C.; Blickhan, S.; Trouille, L.: Transforming libraries and archives through crowdsourcing (2017)
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Doerr, M.; Gradmann, S.; Hennicke, S.; Isaac, A.; Meghini, C.; Van de Sompel, H.: ¬The Europeana Data Model (EDM) (2010)
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Aksoy, C.; Can, F.; Kocberber, S.: Novelty detection for topic tracking (2012)
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Nicholas, D.; Clark, D.; Rowlands, I.; Jamali, H.R.: Information on the go : a case study of Europeana mobile users (2013)
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Zhang, J.; Zhai, S.; Liu, H.; Stevenson, J.A.: Social network analysis on a topic-based navigation guidance system in a public health portal (2016)
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Müller, B.; Poley, C.; Pössel, J.; Hagelstein, A.; Gübitz, T.: LIVIVO - the vertical search engine for life sciences (2017)
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Lee, J.H.; Wishkoski, R.; Aase, L.; Meas, P.; Hubbles, C.: Understanding users of cloud music services : selection factors, management and access behavior, and perceptions (2017)
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Zhu, X.; Freeman, M.A.: ¬An evaluation of U.S. municipal open data portals : a user interaction framework (2019)
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EuropeanaTech and Multilinguality : Issue 1 of EuropeanaTech Insight (2015)
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Digital libraries for cultural heritage : development, outcomes, and challenges from European perspectives (2017)
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