Search (3 results, page 1 of 1)

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Abstract

A new conception of knowledge and knowledge dynamics is introduced. lt provides a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception knowledge dynamics is modeled with the help of general knowledge conversions between knowledge assets. Here knowledge dynamics is understood to cover all of acquisition, conversion, transfer development and usage of knowledge. Through this conception we gain a sound basis for knowledge management and development in an enterprise. Especially the type dimension of knowledge, which categorizes it according to its internality and externality with respect to the human being, is crucial knowledge management, because knowledge should be made available by converting it to more external types. Several areas of applicability for this conception are discussed. First a approach to knowledge-intensive business processes in an enterprise is described, be it human-driven, knowledge-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of a product is given. Second, from a more company-wide company-wide and resource- oriented perspective, the various knowledge transformations between the different intellectual capital domains of an enterprise can be modeled with this approach. Other areas of applicability of the new conception are shortly addressed and include educational and organisational psychology.

Type

a

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Abstract

Extant studies suggest implementing a business intelligence (BI) system is a costly, resource-intensive and complex undertaking. Literature draws attention to the critical success factors (CSFs) for implementation of BI systems. Leveraging case studies of seven large organizations and blending them with Yeoh and Koronios's (2010) BI CSFs framework, our empirical study gives evidence to support this notion of CSFs and provides better contextual understanding of the CSFs in BI implementation domain. Cross-case analysis suggests that organizational factors play the most crucial role in determining the success of a BI system implementation. Hence, BI stakeholders should prioritize on the organizational dimension ahead of other factors. Our findings allow BI stakeholders to holistically understand the CSFs and the associated contextual issues that impact on implementation of BI systems.

Type

a

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Abstract

In the information age, a common problem for employees is not lack of resources but rather how to sift through multiple resources, both electronic and interpersonal, to retrieve and locate true expert knowledge. The main objective of this study is hence to explore employees' simultaneous usage of both resources and to identify situations where employees showed a clear preference of interpersonal resources over electronic ones, and where employees found these two resources (a) (ir)replaceable and (b) complementary. Both qualitative interview data and quantitative social-network data were collected from a university-affiliated community educational office. Data analysis showed that (a) social relationships were crucial for seeking and gaining actual access to needed knowledge; (b) employees were task-driven in knowledge seeking and obtained different types of knowledge depending on availability; and (c) the choice between interpersonal and electronic resources was determined by the characteristics of the knowledge sought as well as such contextual factors as time, cost, and location. Additional interviews from other study contexts validated most of our findings, except those that require collection of complete social-network data. The article ends with a discussion on how organizations can better leverage their investment in human and technical resources to facilitate knowledge seeking.

Type

a