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Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

This book looks at the key skills that are required in organizations in the information intensive society; it also examines the power of information behaviour on the construction of different kinds of shared knowledge and social identity in a group. The book introduces the different dimensions of social capital that is structural and cognitive, and looks at the relational aspects of information behaviour in organizations. This book analyses experiences with two different case studies - in the financial and biotechnology industries - in order to gain additional insights in how the internal organization environment should be designed to support the development of the organization's intellectual capital. Key Features 1. Introduces social capital dimensions to the knowledge management framework 2. Provides empirical work on the new combination of social capital and organizational information behaviour. 3. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work) 4. Develops social capital measures into qualitative information research 5.The book illustrates the importance of social aspects in ma She has worked as a visiting researcher at Napier University, Edinburgh, 2004-05. Her teaching and research concerns information seeking, information management in business organizations, and aspects of social capital and knowledge sharing in groups and organizations. She has published several articles and papers in these areas. Readership The book is aimed at academics and students at all levels in library and information science, as well as information management and knowledge management practitioners and managers interested in managing information and knowledge effectively.Contents Part 1: Theories of Information Sharing Information sharing in context Patterns of sharing - enablers and barriers Social navigation Part II: Two Practices in Information Sharing Introducing the two cases Claims handlers Expert organisation Part III: Insights into Information, Knowledge Sharing and Social Capital Dimensions of social capital in the two cases Social capital and sharing - building structures for knowledge sharing and its management Importance of the awareness of social capital in connection with information and knowledge sharing in today's companies.

Footnote

Rez. in: Mitt VÖB 60(2007) H.4, S.95-97 (O. Oberhauser): "Die Autorin ist Dozentin am Institut für Informationswissenschaft der Åbo Akademi University (Finnland) und vertritt zur Zeit den dort vakanten Lehrstuhl. Ihr vorliegendes Buch geht zumindest teilweise auf einen längeren Forschungsaufenthalt an der Napier University, Edinburgh, zurück, wo die informationswissenschaftlich orientierte Forschung am Centre for Social Informatics, welches zum dortigen Fachbereich Informatik zählt, angesiedelt ist. Social informatics (nicht zu verwechseln mit Sozialinformatik, einem Terminus aus dem Gebiet der Sozialen Arbeit), bezieht sich auf die disziplinübergreifende Beschäftigung mit dem Design, dem Einsatz und der Verwendung von Informations- und Kommunikationstechnologien und ihrer Interaktion mit institutionellen und kulturellen Kontexten unter Einschluss von Institutionen/Organisationen und der Gesellschaft. Sie wird von Vertretern verschiedener Wissenschaftsdisziplinen mit unterschiedlichen Themenstellungen bzw. methodischen Ansätzen betrieben. In diesem Umfeld ist auch das vorliegende Buch beheimatet. Zwar ist "information sharing" ein Begriff, der aus der Forschung zu dem breiteren Themenbereich "information seeking and use" bzw. "(human) information behaviour" stammt, doch macht schon der erste Satz des Vorworts klar, dass hier eine thematische Festlegung auf den institutionellen Bereich und damit eine Einordnung in das Gebiet des Wissensmanagements erfolgt ist: "How can organisations correspond to the current demands of effective information and knowledge sharing?" (p. ix). Die Herausforderungen ("challenges") werden im Hinblick auf das Verständnis, die Organisation und die Verwaltung von Wissen gesehen und in technische, betriebliche, persönliche und soziale Aspekte unterteilt. Die Konzentration auf die soziale Dimension, so die Autorin, sei heute besonders wichtig für eine kohärente Beurteilung von Informationsverhalten und -austausch im Unternehmen.
Das Buch gliedert sich in drei Teile. Im ersten Abschnitt, Theories of Information Sharing, erfolgt eine kurze Diskussion von Begriffen und Konzepten aus dem Bereich der kontextuellen Informationssuche, der Information im organisatorischen Umfeld, der Sozial- und Gruppenpsychologie, sowie vor allem die Einführung des Konzeptes "social capital" (soziales Kapital, Sozialkapital), eines aus der Soziologie stammenden theoretischen Ansatzes, als Rahmen für die Betrachtung der Informationsprozesse im Unternehmen. Hier wird Sozialkapital verstanden als die Werte, Normen und Netzwerke, die informationsbezogene Interaktionen möglich und wirksam machen und so die Basis für kollaborative Arbeit zur Verfolgung gemeinsamer Ziele schaffen (p. 30). Der zweite Teil - umfangmässig der größte des Buches - ist mit Two Practices in Information Sharing überschrieben und berichtet detailliert über Fallstudien, die die Autorin in zwei finnischen Unternehmen mittels einer kleinen Zahl qualitativer Interviews durchführte. Dabei wird eine Firma aus der Versicherungsbranche (als einer eher stabilen Branche) mit einem biotechnologischen Produktionsbetrieb (eher turbulent-expansives Umfeld) verglichen. Im dritten Teil, Insights into Information, Knowledge Sharing and Social Capital, diskutiert die Autorin die Resultate ihrer Erhebung, insbesondere im theoretischen Kontext des Sozialkapitals - so etwa die Motive für den Austausch von Informationen und Wissen. Natürlich wird Widén-Wulffs Studie vor allem jene interessieren, die sich mit dem betrieblichen Informations- und Wissensmanagement beschäftigen. Für Interessenten an "information seeking and retrieval" oder "human information behaviour" im Allgemeinen ist das Buch nur bedingt zu empfehlen, doch werden auch sie von den Hinweisen auf den überblicksartig gestreiften Forschungsstand profitieren können. Hingegen werden Rezipienten aus den klassischeren Bereichen des Bibliotheks- bzw. Informationswesens die Lektüre vermutlich als weniger leicht verdaulich empfinden. Der Ladenpreis von mehr als 55 Euro ist für einen Broschurband von knapp 230 Seiten im übrigen viel zu hoch."

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Abstract

Report of inerviews with 7 members of the Editorial Board of 'Electronic Library' to determine their views on how information professionals should position themselves and what new and different things ought they to do in the face of the rise of the Knowledge Economy and in the face of incursions into the information field by other professional groups, such as accountants and information technology managers

Date

22. 5.1999 19:59:16

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Abstract

While technological advances are constantly opening up possibilities for new formats and media, as well as the creation of more traditional products, and while the technology has been strongly promoted, little research has been conducted on the problems of using it cost effectively to create products or on testing and evaluating them: information management. Presents the findings from case studies in a range of business and institutions undertaken as part of a research programme designed to address both the practical and theoretical deficiencies

Source

Managing information. 2(1995) no.12, S.22-25

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Abstract

Web Intelligence is a new research area dealing with all aspects of intelligent data processing in the Web. As the ferst book devoted to Web Intelligence, this coherently written multi-author monograph provides a thorough introduction and systematic overview of this new area. It presents both the current state of research as well as application aspects. All major topics related to Web Intelligence which can have impact an future directions and developments are presented in detail. This book will be a valuable source of reference for years to all research and development professionals interested in Weh Intelligence. Students will also appreciate the numerous illustrations and examples.

Footnote

Rez. in: nfd - Information 54(2003) H.6, S.378-379 (T. Mandl): "Im Oktober 2001 fand erstmals eine Tagung mit dem Titel "Web Intelligence" statt. Ist dies nun eine neue Disziplin oder der Versuch analog zu "Artificial Intelligence" und "Computational Intelligence" ein neues Modewort zu kreieren? Geht es um den Einsatz sogenannter intelligenter Verfahren, um mit dem Internet umgehen zu können oder erscheint das Internet als "emerging global brain" (Goertzel 2002), also als eine unerschöpfliche Quelle von Wissen, die nur geschickt ausgebeutet werden muss? Kommt also die Intelligenz aus dem Web oder dient die Intelligenz als Werkzeug für das Web? Der Tagungsband ist seit Anfang 2003 verfügbar und bietet nun den Anlass, diesen Begriff anhand der darin präsentierten Inhalte zu bewerten. Die Herausgeber führen in ihrem einleitenden Artikel gleich die Abkürzung WI ein und versuchen tatsächlich "Web Intelligence" als neue Sub-Disziplin der Informatik zu etablieren. Zu diesem Zweck greifen sie auch auf die Anzahl der Nachweise für diese Phrase in Suchmaschinen zu. Zwar lieferten die Systeme angeblich Zahlen von über einer Million (S. 4), aber dies überzeugt sicher noch niemanden, das Studium der WI aufzunehmen. Allerdings weist dieses Vorgehen schon auf einen Kern der WI hin: man versucht, aus dem im Web gespeicherten Wissen neues Wissen zu generieren. Damit wäre man sehr nahe am Data oder eben Web-Mining, jedoch geht die Definition der Autoren darüber hinaus. Sie wollen WI verstanden wissen als die Anwendung von Künstlicher Intelligenz sowie Informationstechnologie im Internet (S. 2). Da nun Künstliche Intelligenz bei allen Meinungsverschiedenheiten sicherlich nicht ohne Informationstechnologie denkbar ist, wirkt die Definition nicht ganz überzeugend. Allerdings beschwichtigen die Autoren im gleichen Atemzug und versichern, diese Definition solle ohnehin keine Forschungsrichtung ausschließen. Somit bietet sich eher eine Umfangsdefinition an. Diese solle die wichtigsten Stoßrichtungen des Buchs und damit auch der Tagung umfassen. Als Ausgangspunkt dient dazu auch eine Liste der Herausgeber (S. 7f.), die hier aber etwas modifiziert wird: - Grundlagen von Web Informationssystemen (Protokolle, Technologien, Standards) - Web Information Retrieval, WebMining und Farming - Informationsmanagement unter WebBedingungen - Mensch-Maschine Interaktion unter Web-Bedingungen (hier "HumanMedia Engineering" S. XII) Eine grobe Einteilung wie diese ist zwar übersichtlich, führt aber zwangsläufig zu Ouerschnittsthemen. In diesem Fall zählt dazu das Semantic Web, an dem momentan sehr intensiv geforscht wird. Das Semantic Web will das Unbehagen mit der Anarchie im Netz und daraus folgenden Problemen für die Suchmaschinen überwinden, indem das gesamte Wissen im Web auch explizit als solches gekennzeichnet wird. Tauchen auf einer WebSeite zwei Namen auf und einer ist der des Autors und der andere der eines Sponsors, so erlauben neue Technologien, diese auch als solche zu bezeichnen. Noch wichtiger, wie in einer Datenbank sollen nun Abfragen möglich sein, welche andere Seiten aus dem Web liefen, die z.B. den gleichen Sponsor, aber einen anderen Autor haben. Dieser Thematik widmen sich etwa Hendler & Feigenbaum. Das Semantic Web stellt ein Ouerschnittsthema dar, da dafür neue Technologien (Mizoguchi) und ein neuartiges Informationsmanagement erforderlich sind (z.B. Stuckenschmidt & van Harmelen), die Suchverfahren angepasst werden und natürlich auch auf die Benutzer neue Herausforderungen zukommen. Diesem Aspekt, inwieweit Benutzer solche Anfragen überhaupt stellen werden, widmet sich in diesem Band übrigens niemand ernsthaft. Im Folgenden sollen die einzelnen Themengebiete anhand der im Band enthaltenen Inhalte näher bestimmt werden, bevor abschließend der Versuch eines Resümees erfolgt.
- Grundlagen von Web Informationssystemen Protokolle, Technologien und Standards existieren inzwischen mannigfaltig und lediglich für spezifische Anwendungen entstehen weitere Grundlagen. In dem vorliegenden Band gibt es etwa ein Datenmodell für XML-Datenbanken (Wuwongse et al.) und den Vorschlag einer 3DModellierung (Hwang, Lee & Hwang). Auch für Proxy-Server werden neue Algorithmen entwickelt (Aguilar & Leiss). - Web Information Retrieval, WebMining und Farming Neben klassischen Themen des Information Retrieval wie kontrolliertem Vokabular (Sim & Wong), Ranking (Wang & Maguire), Kategorisierung (Loia & Luongo) und Term-Erweiterung (Huang, Oyang & Chien) stehen auch typische Web Information Retrieval Themen. Multimedia Retrieval spielt eine wichtige Rolle im Web und dazu gibt es Beiträge zu Audio (Wieczorkowska & Ra- Wan, Liu & Wang) und Grafiken (Fukumoto & Cho, Hwang, Lee & Hwang). Das Hype-Thema Link-Analyse schlägt auch gleich den Bogen hin zum Web-Mining, ist mit fünf Beiträgen aber eher unterrepräsentiert. Link-Analyse stellt die Frage, was sich aus den inzwischen wohl über zehn Milliarden Links im Internet folgern lässt. So extrahieren zwei Beiträge die zeitliche Veränderung sozialer Strukturen in Web Communities. Matsumura et al. untersuchen, ob Außenseiter sich auch für die innerhalb einer Community diskutierten Themen interessieren und werten dies als Maß für die Verbreitung des Themas. Bun & Ishizuka interessieren sich nur für die Änderungen innerhalb einer Gruppe von thematisch zusammengehörigen Web-Abgeboten und analysieren in diesem Korpus die wichtigsten Sätze, die neu entstehende Themen am besten repräsentieren. Andere Mining-Beiträge befassen sich mit der Erstellung von Sprachressourcen (Chau & Yeh). - Informationsmanagement unter WebBedingungen Für das Informationsmanagement gelten Ontologien zur Beschreibung des vorhandenen Wissens als wichtiges Instrument und dementsprechend ist "Ontologie" auch ein Kandidat für das höchst-frequente Wort in dem Tagungsband.
Einen weiteren wichtigen Aspekt stellt nach wie vor E-Learning dar, das u.a. neue Anforderungen an die Erstellung und Verwaltung von Lernmodulen (Forcheri et al.) und die Zusammenarbeit von Lehrern und Schülern stellt (Hazeyama et al., Liu et al.). - Mensch-Maschine Interaktion unter Web-Bedingungen Benutzermodellierung (Estivill-Castro & Yang, Lee, Sung & Cho) hat mit der Popularität des Internet eine neue Dimension gewonnen und ist besonders im kommerziellen Umfeld sehr interessant. Eine Wissensquelle hierfür und für andere Anwendungen sind Log-Files (Yang et al.). Breiten Raum nehmen die Visualisierungen ein, die häufig für spezielle Benutzergruppen gedacht sind, wie etwa Data Mining Spezialisten (Han & Cercone) und Soziologen, die sich mit Web-Communities befassen (Sumi & Mase). Agenten (Lee) und Assistenten (Molina) als neue Formen der Interaktion treten nicht zuletzt für E-Commerce Anwendungen in Erscheinung. In diesem Kontext der Mensch-Medien-Beziehung soll das Ouerschnittsthema WebCommunities genannt werden, in dem die sozialen Aspekte der Kooperation (Hazeyama et al.) ebenso wie das Entdecken von Gruppenstrukturen (Bun & Ishizuka) untersucht werden. Dagegen kommen kaum empirische Evaluierungen vor, die belegen könnten, wie intelligent denn die Systeme nun sind. Worin liegt nun der Kern der Web Intelligence? Der Aspekt Web Mining befasst sich mit der Extraktion von Wissen aus dem riesigen Reservoir Internet während der Aspekt Web-Informationssysteme den Einsatz so genannter intelligenter Technologien in Informationssystemen im Internet behandelt. Da jedoch das Spektrum der eingesetzten Informationssysteme praktisch beliebig ist und auch die Auswahl der intelligenten Technologien keinen spezifischen Fokus erkennen lässt, stellt Web Intelligence momentan eher einen bunten Strauß dar als ein klar abgegrenztes Feld. Das Web taugt inzwischen kaum mehr zur Abgrenzung von Technologien. Die Beiträge sind stärker von den Communities der Autoren geprägt als von der Web Intelligence Community, die vielleicht noch gar nicht existiert. Wenn doch, so befindet sie sich in einem frühen Stadium, in dem sich wenig Gemeinsamkeiten zwischen den Arbeiten erkennen lassen. Allerdings macht die mangelnde Kohärenz die einzelnen Beiträge keineswegs uninteressant. Dieser Meinung sind offensichtlich auch die 57 Mitglieder des Programmkomitees der Tagung, unter denen auch drei deutsche Wissenschaftler sind. Denn für 2003 ist eine weitere Tagung geplant (http://www.comp.hkbu. edu.hk/WIo3/)."

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Abstract

Examines several contextual factors relating to IT and organizational structure in private and public organizations. They include organization size; finance and accounting for IT; and management roles and responsibilities. A Questionnaire survey was sent to a random sample of public and private sector organizations ranging from local authorities, NHS trusts, banks, building societies and manufacturing firms. preliminary findings suggests that organizational restructuring is often implemented through ad hoc managerial strategies triggered by financial imparatives. Whilst IT plays a part in the restructuring process, complex environmental and internal influences on organization structure and IT make over generalizations highly problematic. This is irrespective of the sector in which the organization operates

Date

22. 7.1996 19:46:16

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Abstract

In this paper, authors propose a computational model of cooperative intellectual activities in an organization using the concepts of distributed artificial intelligence. In this model, we assume incomplete communication of knowledge among agents, and examine methods for pragmatic cooperative decision making and learning. We have implemented two typical variations of the model, the Specialists-Model and the Generalists-Model. Using the two variations, we carry out the simulation of dynamic activities of decision making and learning. Then, based an the model and these simulations, we systematically examine methods of knowledge management for effective augmentation of organizational intelligence.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

Interorganizational knowledge creation has become a crucial factor for successful management of corporations in the environment surrounding them today. Collaboration with other organizations is indispensable for a corporation to resolve complex and Jong range issues such as customer satisfaction and sustainable development. One of the most fundamental obstacles in creating knowledge among organizations is partial or incomplete communication due to incommensurable point of view. Policy exercises can improve commensurability and facilitate inter-organizational knowledge creation by providing a shared model of the system under investigation. This paper will discuss it taking Intelligent Transportation System (TTS) Deployment Exercises as an example.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

Are organizations interested in realizing the potential of their personnel? How far have they progressed in utilizing performance assessment instruments for developmental purposes? There is a growing need for redirecting organizations toward greater knowledge productivity, and using personnel's competencies in a knowledge productive way. Development centers haue the potential of analyzing and diagnosing relevant competencies of personnel while at the same time providing a match wich further development. It was studied, within a representative set of large Dutch organizations, already familiar with the concept of assessment centers, to what degree management conceptions and actual implementation conditions are present for the introduction of development centers. The advantages of development centers as a knowledgeproductive tool for assessment in organizations are elaborated.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Source

Knowledge and policy. 8(1995) no.1, S.5-22

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Abstract

The international conflicts within an organization may hinder the successful design and set up of a WWW site. Looks at the 3 most common routes that an organization may take to get on the Web, and presents guidelines for how to overcome the organizational politics that get in the way

Date

22. 1.1999 18:41:46

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Abstract

Describes a study of the nature of information processing projects and some of the project management programming packages used. Also describes an in house interface program developed to utilize a selected project management package, TIMELINE, by using ORACLE Data Base Management System tools and the Pascal programming language for the management of information system projects. Studies a sample application by using the developed system

Date

22. 7.1996 19:40:59

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Abstract

Considers some of the mechanisms by which nowledge, in particular research and development from all parts of the company, become fused and incorporated into the overall framework of corporate knowledge

Date

22. 5.1999 19:51:13

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Abstract

Corporate memory sind die Informationen, die eine Organisation für den Wiedergebrauch aufbewahrt. Diese wichtigen Daten werden durch Management und Konservierung zur effektiven Nutzung aufbereitet

Footnote

Rez. in: Electronic library 15(1997) no.5, S.406-407 (P. Sturges); College and research libraries 58(1997) no.6, S.581-582 (J. Blodgett)

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Abstract

We are in the midst of a new business revolution driven by information technology. The centerpiece of this business revolution is a new kind of product which delivers instant customer gratification in a cost-effective way. The ability to make such products will determine the successful corporations of the next century. The new business revolution demands drastic changes in organizational knowledge creation, among corporations as well as in a corporation. The key attributes of Japan's success in creation of organizational knowledge are: (1) participative management, (2) "Kaizen," and (3) "Keiretsu." In today's world of fast-moving markets and fierce competition, however, the Japan model betrays its weakness: too much time required for organizational decision making, difficulty to make revolutionary change, and obscurity of responsibility. To solve the problems, Japanese companies are decentralizing the organizations and forming virtual corporations. The changes from consensus management to responsibility management and from "keiretsu" groups to virtual corporations pose three fundamental challenges to Japanese corporations in organizational knowledge creation: (1) co-existence of firm central direction and maximum individual autonomy; (2) construction of sophisticated information networks; and (3) intercultural communication. Corporations, MITI, and universities in Japan are making concerted efforts to deal wich the winds of change that are sweeping through industry and the economy.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

In companies, people often work together in order to understand and change the business. Some of this is explicitly considered development work, with a focus an working for tomorrow. A common element of much development work - whether implicit or explicit - is the use of various types of models. In model work, there are a number of differences that affect the process and outcome of co-operative development work. Drawing an theories of signs, learning, and knowledge, this paper develops a conceptual framework of model work. The framework examines differences and alternatives within three areas: models, activities, and basic assumptions. Recognition and exploration of a larger part of the framework are suggested as important means to utilising the differences to facilitate understanding and change within the company.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

The emergence of Knowledge Management (KM) over the last decade has triggered the question how or even whether this new management discipline can be distinguished from the established field of Information Management (IM). In this paper we critically examine this demarcation issue from two angles. First we will investigate to what extent the difference between IM and KM can be anchored an a conceptual distinction between their respective objects: information and knowledge. After having shown that this widely adopted strategy promises little success, we will shift our attention to an examination of the fundamental objectives or guiding principles behind both disciplines. Seen from this angle we argue that KM in order to foster organizational learning, innovation and strategy flexibility, should adopt a postmodern epistemological perspective that is geared to the management of incommensurability and difference within and between organizations.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

Webtran tools for authoring and translating domain specific texts can make the multilingual text production in a company more efficient and less expensive. Tile tools have been in production use since spring 2000 for checking and translating product article texts of a specific domain, namely an in-company language in sales catalogues of a mail-order company. Webtran tools have been developed by VTT Information Technology. Use experiences have shown that an automatic translation process is faster than phrase-lexicon assisted manual translation, if an in-company language model is created to control and support the language used within the company

Source

Sprachtechnologie für eine dynamische Wirtschaft im Medienzeitalter - Language technologies for dynamic business in the age of the media - L'ingénierie linguistique au service de la dynamisation économique à l'ère du multimédia: Tagungsakten der XXVI. Jahrestagung der Internationalen Vereinigung Sprache und Wirtschaft e.V., 23.-25.11.2000, Fachhochschule Köln. Hrsg.: K.-D. Schmitz

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Abstract

It has been suggested that the labour production factor is being replaced by the knowledge production factor in the West and in Japan. Knowledge is a person's capacity to carry out a particular task well. Knowledge capacity is thought to be composed of information, experiences, skills and attitude. The product of that capacity can be a combination of deterministic, stochastic or heuristic assertions, causal associations, intuition, predictions and decisions which are relevant to the task at hand. Leaming is considered to be the production process by which knowledge is generated. Corresponding managementproblems arise because the competitive resource knowledge is not owned by the corporation for it is captured in the heads of autonomous professionals and therefore hardly controllable in the way traditional production factors such as raw materials, capital and labour are controlled. Knowledge management - i.e. increasing the yield of learning processes in the knowledge value chain - is thus important in organizations in which the collection of knowledge workers has a dominant position. Such organizations are referred to as knowledge-intensive organizations. Some tools intended to improve the mastering of the intangible asset knowledge in those organizations, are presented.

Series

Advances in knowledge management; vol.1

Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers