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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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Drewitt, D.; Morris, D.: LOIS (Library Online Information Service) (1996)
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Bodoff, D.; Raban, D.: User models as revealed in web-based research services (2012)
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Sawyer, D.: ¬A matter of confidence : asking reference questions over the Internet (1993)
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Lanier, D.; Wilkins, W.: Ready reference via the Internet (1994)
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Mattison, D.: Librarians and the Free-Net movement (1994)
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Bruce, T.; Lennon, A.; Nelson, D.: Using the Internet for reference purposes in an academic library (1995)
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Lennon, D.: ¬The future of "free" information in the Age of the Internet (1999)
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Devine, S.; Woods, D.: Internet-based reference services and community libraries : a need for new models and strategies (1996)
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