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Henderson, T.: MOOving towards a virtual reference service (1994)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Grundner, T.: Whose Internet is it anyway? : a challenge (1992)
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Bruce, T.; Lennon, A.; Nelson, D.: Using the Internet for reference purposes in an academic library (1995)
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Ballard, T.: Internet reference : just the good stuff her's how to offer quick access to good reference resources on the Web (1997)
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Klassen, T.: Usenet as a reference tool (1995)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Canadian journal of information and library science. 22(1997) no.2, S.1-15
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Olson, T.: University reference librarians using Internet : a survey (1995)
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Berghel, H.; Berleant, D.; Foy, T.; McGuire, M.: Cyberbrowsing : information customization on the Web (1999)
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Shaw, D.: Challenges of information technology in improving information services (1997)
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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