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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Mendelsohn, S.: Should all librarians acquire the skills to educate and train end-users? (1996)
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Conhaim, W.W.: About FreeNets (1995)
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Humphreys, N.: Putting our heads together : reference librarians and indexers (1996)
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Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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Makulowich, J.S.: 10 tips on managing your Internet searching (1995)
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Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997)
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Harris, S.R.: Webliography : the process of building Internet subject access (1997)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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Shaw, D.: Challenges of information technology in improving information services (1997)
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Weiss, S.C.: ¬The seamless, Web-based library : a meta site for the 21st century (1999)
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Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004)
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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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