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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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- 29. 9.2001 19:00:02
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Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- Source
- Journal of library administration. 34(2001) nos.1/2, S.23-29
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Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- 6.10.2002 13:53:29
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Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004)
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Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004)
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- Source
- Library review. 53(2004) no.1, S.24-29
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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- Date
- 22. 9.2005 20:50:31
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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- 22.10.2005 19:29:16
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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- 22. 3.2004 14:46:50