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Smith, J.M.; Templeton, E.-J.: ¬A comparison of the range and value of use of Internet with traditional reference sources in Scottish public libraries (1999)
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- Journal of information science. 25(1999) no.1, S.27-33
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Janes, J.; Hill, C.; Rolfe, A.: Ask-an-expert services analysis (2001)
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- Journal of the American Society for Information Science and technology. 52(2001) no.13, S.1106-1121
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Savolainen, R.: Seeking and using information from the Internet : the context of non-work use (1999)
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Kwon, N.: Community networks : community capital or merely an affordable Internet access tool? (2005)
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- Journal of the American Society for Information Science and Technology. 56(2005) no.8, S.812-823
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Nicholas, D.; Williams, P.; Cole, P.; Martin, H.: ¬The impact of the Internet on information seeking in the Media (2000)
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- Aslib proceedings. 52(2000) no.3, S.98-114
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002)
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- Library trends. 51(2002) no.2, S.199-209
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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- Aslib proceedings. 60(2008) no.4, S.290-310
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Lankes, R.D.: Credibility on the internet : shifting from authority to reliability (2008)
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- Journal of documentation. 64(2008) no.5, S.667-686
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Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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- Journal of documentation. 65(2009) no.3, S.367-395
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Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009)
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- Journal of documentation. 65(2009) no.4, S.632-667
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Wijnhoven, F.; Brinkhuis, M.: Internet information triangulation : design theory and prototype evaluation (2015)
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- Journal of the Association for Information Science and Technology. 66(2015) no.4, S.684-701
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Zhang, Y.; Sun, Y.; Xie, B.: Quality of health information for consumers on the web : a systematic review of indicators, criteria, tools, and evaluation results (2015)
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- Journal of the Association for Information Science and Technology. 66(2015) no.10, S.2071-2084
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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- Footnote
- Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
- Pages
- 225 S
-
Rösch, H.: Entwicklungsstand und Qualitätsmanagement digitaler Auskunft in Bibliotheken (2007)
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- Source
- Information - Wissenschaft und Praxis. 58(2007) H.4, S.197-202
-
Joint, N.: If Google makes you stupid, what should librarians do about it? (2011)
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- Library review. 60(2011) no.4, S.269-278
-
Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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- Footnote
- Rez. in: JASIST 56(2005) no.11, S.1238-1239 (D.A. Stirling): "Virtual reference services are becoming an important tool as librarians strive to stay current with patron's information demands. In 2001, the Washington State Library initiated the Statewide Virtual Reference Project (SVRP) to support electronic reference services throughout the state. An element of that project, termed "Anytime, Anywhere Answers," was designed to train librarians in the effective use of virtual reference services. The results of that project, including precautions and pitfalls, as well as the curriculum used in the project, are recounted in this book. The book begins with a short review of the Washington State experience with virtual reference training (VRT) and the means by which the guide can be used. The very first page begins with an example of a virtual reference session gone wrong and the authors set the tone for the remainder of the book, which decries the "Shazam! You're a virtual librarian" phenomenon. The second chapter provides a thorough overview of the Washington State SVRP, including planning elements, budgeting, convening of focus groups, and training development. Perhaps the most important information in this chapter is the identification of eight key skills, aptitudes, and knowledge critical in online environments: chat skills, online reference interview, internet searching, database searching, collaborative browsing, customizing scripts, methods for evaluating success, and coping with technical glitches. Building an the aforementioned eight key skills, Chapter Three of the book examines the "core competencies" needed for virtual reference. These 14 competencies are wide ranging and clearly demanding of the librarian training in VRT. In addition, the authors expound upon the eight key skills, aptitudes, and knowledge identified in Chapter Two. Constructivist learning, which has garnered controversy in recent years, was identified as the learning platform for Washington State's SVRP and is the subject of the book's fourth chapter. The authors explain why this learning Format was chosen-primarily because VRT developers felt that participants would learn better by reaching their own conclusions. In this case, constructivist learning involved virtual field trips, secret patron activities, and weekly chat meetings. The challenge of developing the SVRP is described in Chapter Five, with a focus an descriptions of in-person training, online training, and individual and collaborative learning. While earlier chapters discuss theory, practical issues involved in developing and maintaining a VRT program are the subject of Chapters Six through Nine. Important issues, such as curriculum development, training activities, online behavior, and post-program assessment, are examined in detail. Many of the issues examined in these chapters are those that information professionals are faced with an a regular basis. In discussing curriculum development, the authors describe the important questions that need to be asked, as well as important issues such as identifying and qualifying trainers and staff, course timing, determining curriculum efficacy, methods of training delivery, and methods of evaluation.
- Pages
- 160 S
